keg99's Privacy Policy

1 What Information Is Collected

When creating an account or using services at keg99, we may collect the following types of information:

• Identity verification details such as name, date of birth, and address
• Email address and other contact information
• Transaction details via bKash, Nagad, Rocket, or bank transfer
• Login activity, gaming history, and account balance details
• Device information, IP address, and browser type
• Technical information through cookies and session data

We only collect information that is necessary for providing our services, verifying accounts, and ensuring responsible gaming.

2 Purpose of Data Collection

keg99 uses your personal information for the following purposes:

• Completing account registration and identity verification
• Processing deposits, withdrawals, and financial transactions
• Providing 24/7 customer support
• Preventing fraud and unauthorized access
• Monitoring and implementing responsible gaming services
• Analyzing services to improve the user experience
• Meeting legal and regulatory obligations
• Sending relevant promotional information (with your consent)

3 Legal Basis for Processing

keg99 relies on the following legal bases for processing your personal information:

• Contract performance: what is necessary to provide our services
• Legal obligation: to comply with applicable laws
• Legitimate interests: to prevent fraud and ensure service security
• Consent: for marketing communications and optional services

4 Sharing Information with Third Parties

keg99 never sells or rents your personal information. However, information may be shared with selected third parties in the following limited circumstances:

• Payment processors (bKash, Nagad, Rocket, and banks) — only to complete transactions
• Identity verification service providers — for account security
• Technology infrastructure providers — who are bound by confidentiality agreements with us
• Legal authorities — only when required by a mandatory legal order

Any third parties that process data on behalf of keg99 operate under strict data protection agreements.

5 Data Retention Period

How long keg99 retains your personal information depends on the type of data and its purpose:

• Active account data is retained for the duration of the account
• Financial transaction records are kept in accordance with applicable legal requirements
• Even after an account is closed, some information may need to be retained for a defined period due to legal obligations
• When marketing consent is withdrawn, the relevant data is deleted immediately

6 Data Security Measures

keg99 has implemented both technical and organizational measures to keep your personal information secure:

• All data transfers are protected by SSL encryption technology
• Account data is stored using strong encryption methods
• Strict access controls — only authorized staff can view data
• Regular security audits and vulnerability testing
• Automated monitoring systems to detect suspicious activity
• Two-factor authentication options to enhance user security

We are firmly committed to fair play and operating a safe and reliable platform.

7 Your Data Rights

As a keg99 user, you have the following rights over your own personal information:

• Right of access: You may request to know what information we hold about you
• Right to rectification: You may request correction of incomplete or inaccurate information
• Right to erasure: You may request deletion of your information in certain circumstances
• Right to restrict processing: You may request that processing of your information be limited in certain circumstances
• Right to portability: You may request your information in a structured format
• Right to object: You may object to marketing communications and certain types of data processing
• Right to withdraw consent: You may withdraw marketing consent at any time

To exercise these rights, contact us at [email protected]. We will process your request in a timely manner.

8 Cookie Policy

keg99 uses cookies to improve the experience of website users. Cookies are small text files stored on your device.

• Essential cookies: Required for core website functionality — these cannot be disabled
• Functional cookies: Help remember your preferences and settings
• Analytical cookies: Help us understand how our services are being used

You can control cookies by changing your browser settings. However, disabling cookies may limit some website functionality.

9 Protection of Minors

keg99 strictly prohibits providing services to anyone under 21 years of age. We are committed to protecting minors and take the following steps:

• Implementing an age verification process during account registration
• Requesting additional identity documents in suspicious cases
• Immediately closing any account identified as belonging to a minor

If you believe a minor has created an account, please notify our support team immediately.

10 International Data Transfers

The operational needs of keg99 may sometimes require your information to be processed on servers outside Bangladesh. In such cases, we ensure that:

• Transferred data is covered by equivalent protection measures
• International data transfers are governed by agreements
• All partners comply with equivalent data protection standards

11 Response to Security Breaches

If a data security breach occurs that could create a high risk to your rights and freedoms, keg99 will:

• Begin an investigation immediately after the incident is identified
• Notify affected users as quickly as possible
• Take immediate remedial action to minimize harm
• Notify the relevant authorities where applicable

12 Protection of Payment Information

Your financial information for transactions at keg99 is handled with the highest level of security:

• Transactions via bKash, Nagad, and Rocket are processed directly through those providers' secure systems
• Only the necessary information is used for bank transfers
• Full card numbers or PIN codes are never stored in our systems
• All financial data is protected by SSL encryption

13 Changes to This Policy

keg99 may update this privacy policy from time to time. For any significant changes:

• The updated policy will be published on this page
• Users will be notified by email for material changes
• Continued use of the service after changes constitutes acceptance of the new policy

We recommend that you review this page regularly and stay informed about how your information is stored.

14 Responsible Gaming & Data

keg99 monitors your gaming activity data to ensure responsible gaming. The purpose of this monitoring is to identify potential signs of problematic behavior and provide necessary support. You can set deposit limits, session limits, or temporary breaks yourself at any time. To learn more about responsible gaming, visit our Responsible Gaming page.

15 Applicable Law & Dispute Resolution

This privacy policy will be interpreted in accordance with applicable law. Any dispute relating to this policy will first be addressed through discussion with our support team. If a resolution cannot be reached through discussion, applicable legal procedures will be followed.